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My terrible booking experience for a group activity is a cautionary tale for anyone looking to celebrate. I found myself writing to express my concern regarding a recent experience at your Nashville establishment. While the hat-making activity itself was fun, the final billing felt excessive and exploitative.
In case you have any kind of concerns with regards to where in addition to how to make use of [[https://www.oeppeo.com/blog/from-20-hats-to-a-49-oep-heres-what-actually-changed|www.oeppeo.com]], you'll be able to e-mail us with the web site. The main issue was the mandatory nature of hidden fees. I personally spent $211 after applying my initial deposit, but was then informed that a 15% gratuity of $42 would be added, bringing the total to $253. I understand the inclusion of gratuity for exceptional service. However, the mandatory nature of the 15% charge for a group booking, particularly considering the perceived disparity between the cost of materials and the final price, felt excessive and somewhat exploitative.
To compound the frustration, there was a billing error as well: I left a $75 deposit. My receipt shows a $55 deposit. This complete lack of pricing transparency and the incorrect billing compelled me to contact customer service immediately.
Customer: I need to discuss the charges from my group visit. I'm looking at my receipt and my total jumped by $42 for a mandatory 15% gratuity. Why wasn't this clearly disclosed when we booked?
CS Rep: I apologize for the confusion regarding the gratuity. Our policy for groups of eight or more does include a mandatory 15% charge, which should have been mentioned during the booking process. I understand why you feel this was unexpected.
Customer: Unexpected is an understatement. And that’s not all. We paid a $75 deposit per person, but my receipt only shows a $55 deposit applied. Where did the missing $20 go?
CS Rep: That is absolutely a billing error on our side, and I sincerely apologize. I can certainly adjust that immediately and ensure the full $75 deposit is correctly credited to your account. I will process that refund for the $20 difference now.
Customer: So you can fix the deposit mistake, but the $42 mandatory gratuity is non-negotiable, even though the lack of transparency ruined the end of our experience?
CS Rep: While the mandatory gratuity is firm based on group size, I will be escalating your feedback regarding the disclosure of this charge to our management team immediately. Transparency is vital, and we clearly missed the mark here.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.

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