I feel compelled to share my terrible shopping experience as a cautionary tale for anyone considering this boutique. I truly wanted to support them, but the immediate posting of a massive flash sale right after my full-price purchase forced me to reach out for a price adjustment, leading to an extremely disappointing conversation with customer service. My final conclusion regarding this experience is that:
I fully supported this business because of its location and dress designs. Customer service is very very little and zero to no adjustments. I had purchased a dress from her at 7:30-8pm and asked for any sales that have been going on. She had politely declined and said it ended yesterday which was completely understandable. Either way I purchased my dress for a whopping "$600" And she then posted a flash sale 9pm only an hour after I left. Although I had asked if she had any sales going on. I had sent her a message to see if she was able to price adjust me since the post was made an hour after my purchase. And she refused. I call this poor customer service I wouldn’t recommend anyone here. I feel that if you can help your client out , you should. Especially because I was going to be a retuning client. But with this type of service and greediness just to come up on your client is appalling and wrong.
Customer: I purchased a $600 dress tonight around 8 PM, specifically asking about sales, and was told they had just ended. Then, exactly one hour later, a flash sale was posted online.  In the event you loved this article and you want to receive much more information with regards to [[https://www.gracequeens.com/blogs/news/the-only-double-breasted-black-blazer-youll-ever-need-a-kpytomoa-review|Shop GraceQueens]] assure visit our own web page. I immediately requested a price adjustment and was refused.
CS Rep: Thank you for reaching out. I sincerely apologize for the exact timing of that sale announcement and the immense frustration this has caused you. We understand that activation so closely after a full-price purchase is upsetting.
Customer: Upsetting is an understatement. I feel like this refusal to simply adjust the price demonstrates poor service and outright greediness. I was going to be a returning client, but this interaction makes me question supporting the business at all.
CS Rep: I hear your concerns completely. While our flash sale policy restricts retroactive adjustments, we truly value your patronage. As a one-time exception, I can process a store credit equivalent to the sale difference to be applied to your account immediately.
Customer: A store credit for the difference would be the only acceptable way to rectify this mistake and save face.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.