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the_worst:liars_no_refund_and_the_rep_who_hung_up_the_phone

I am writing this as a cautionary tale about my terrible online shopping experience with this boutique. What started as an urgent order for a dress quickly spiraled into weeks of frustration. I had paid for expedited shipping, was repeatedly lied to about tracking, and waited weeks for a simple refund that never materialized. My conclusion, echoing what I felt after dealing with their staff, is that this is the WORST BOUTIQUE EVER - ALL LIARS. Believe every negative review. The final straw, and the reason I felt compelled to demand action, was when I finally called to get answers and spoke to Nathalie who was very rude and even hung up the phone on me. Customer: I was promised my refund for the canceled dress order 7 to 10 business days ago. It’s now January 6th, and the money is still not back in my account. Why is this so complicated? CS Rep: I sincerely apologize for the significant delay you’ve experienced with the refund. I see the cancellation was processed, but the final bank release often takes longer than anticipated. Customer: „Taking longer than anticipated“ isn't good enough when I was repeatedly given false information about shipping and now about my money. Someone already hung up on me last time I called. I need an exact date or a confirmation email right now stating exactly when this money will be returned. CS Rep: I completely understand your frustration and deeply regret the unacceptable service you received previously. I will personally follow up with our accounting department immediately. If you liked this article and you would like to obtain more info about https://www.gracequeens.com/blogs/news/this-long-blazer-fixed-my-entire-wardrobe-crisis-an-honest-review please visit the site. I will email you within the next hour with the specific transaction ID and a commitment date from our management team. Customer: You need to send that email, and you need to ensure the information is accurate this time. CS Rep: I assure you I will handle this personally and send that documentation right away. The reason I left this review on the website is to hopefully prevent others from falling into the same trap.

the_worst/liars_no_refund_and_the_rep_who_hung_up_the_phone.txt · Zuletzt geändert: 2025/12/24 23:42 von omerfurnell692

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